Refund Policy
Thank you for shopping at Inhouse Production Ltd. We value your satisfaction and strive to provide high-quality digital products and services. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below for more information.
Refund Eligibility
- We offer refunds within 30 days of your purchase date for digital products that meet one or more of the following criteria:
- The product is defective or does not function as described.
- The product does not meet the specifications outlined in the product description.
- The product is not as advertised.
- Refunds may be granted at our sole discretion and are subject to review on a case-by-case basis.
Non-Refundable Items
- Some digital products may not be eligible for refunds, including but not limited to:
- Products that have been downloaded or accessed.
- Products that have been used, modified, or altered.
- Products purchased during promotional sales or special offers.
- Services or custom work provided by our team.
Submitting a Refund Request
- To request a refund, please contact our customer support team at info@inhouseproduction.co with your order details and a brief explanation of the reason for your refund request.
- Our team will review your request and respond within 2-3 business days.
- If your refund request is approved, we will process the refund to the original payment method used for the purchase.
Refund Processing
- Refunds may take 5-10 business days to be processed and reflected in your account, depending on your payment provider’s processing times.
- Once a refund has been processed, you will receive a confirmation email notifying you of the refund status.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at info@inhouseproduction.co.