IMAGINE… think of the last Really important email you sent out with sensitive information in it… maybe an email to HR with employee information on – whatever it was… the repercussions and potential ramifications now are HUGE! Before the ICO will take his complaint further he'll have had write to you expressing his concerns and received a written response that presumably he is unhappy with, and wants to take the issue further. And yet, it turns out that CC/BCC/Reply All still trips people up—and not just recent grads who are just getting the swing of things. I, as the admin of a small mailing group, used "to" field instead of "bcc" while sending an email to 10 people. Instead of BCC’ing a group of customers, I CC’d them. In the interim I suggested that he draft an apology to the recipient, asking them to permanently delete the email, then provide written confirmation of this by return. My friend is still only human… most of the time ? It’s essential to encrypt critical information when sending it by … Erroneously sending an email using either To or Cc (carbon copy), rather than Bcc, is one of the most common types of data breach. Why don't most people file Chapter 7 every 8 years? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Pen Test Partners Inc. Now if the hidden recipient reply’s to the email, the reply will only come to you. Mistakes happen, the main thing now is reacting responsibly, Lost your phone, laptop, tablet? If the lawyer has legitimate concerns, his first port of call would be the ICO https://ico.org.uk/. It only takes a minute to sign up. Is it GDPR-compliant to require *public* publishing of personal info as condition for access to a service? site design / logo © 2020 Stack Exchange Inc; user contributions licensed under cc by-sa. UK Office: Now, using BCC or CC to run a newsletter is a very cheap and cheerful way to do it, and it can reflect poorly on your business over using dedicated e-newsletter software, but if you really want to do it this way, then just make sure that you aren't breaching the Data Protection Act, because some subscribers may get quite annoyed with you. Most companies have a data compliance team who will have policies and procedures to log breaches like this and decide what course of action to take in response. One way of demonstrating accountability is through a data protection impact assessment (DPIA). My friend was rushing, autocorrect put in an email address, it obviously wasn’t checked 100% – it was as simple as that. Instead send the email out to the “disclosed” list of recipients. If you need to send someone a copy of an email without others knowing about it, don’t BCC them on it. Thankfully this occurred 72hrs ahead of formal GDPR impact. Using To/Cc instead of Bcc This is a common email mistake that frequently hits the headlines – including recently when an energy supplier in the UK, E.On, sent an email to customers about meter readings. Accidentally used “to” instead of using “bcc” while sending out email [GDPR violation], Non-Vandalism, Full Rewrite of questions & Rollbacks. Sending an email to the incorrect recipient or using the Cc field instead of the Bcc field, for example, are considered data breaches. Is email verification for account creation in violation of GDPR? The definition of risk according to the ICO is: "This risk exists when the breach may lead to physical, material or By using our site, you acknowledge that you have read and understand our Cookie Policy, Privacy Policy, and our Terms of Service. United States, For the best user experience please upgrade your browser, Incident Response Policy Assessment & Development, Confess immediately and the teams around you will support you. BCC stands for Blind Carbon Copy . What does Compile[] do to make code run so much faster? Some people refer to CC as “courtesy copy,” which better describes what a CC actually is. GDPR – Why Bcc is your friend, WhatsApp could be a risk Published on February 26, 2018 February 26, ... For business e-mails use Bcc (blind carbon copy) to avoid oversharing. As an EU-wide overhaul of data protection laws came into force, social media users have been busy highlighting how some companies and organisations have … Being introduced to, and getting to know your tester is an often overlooked part of the process. Article 33 (5) of the GDPR, including what happened, the effects of This email mistake happens when you’re composing an email to multiple recipients who all need to access the information but either don’t know each other or you don’t want them to know who … Apparently, the person has given a wrong emaid ID and it went to this lawyer who is demanding to file a report to the data protection authorities. The following day his IT team confirmed he should contact both parties and ensure he provided the written responses to the incident, so they could be attached to the logged incident on file. Provide appropriate and ongoing Security Awareness Training, Ensure ALL colleagues know what to do in the event of an issue like the above. Employer telling colleagues I'm "sabotaging teams" when I resigned: how to address colleagues before I leave? Not that it should matter, rules have been in place for years, we hold certifications, “but I’ve never made this mistake at work before and now you have to tell people if you screw up!” was the panicked cry. Like a physical carbon copy, a CC is a way of sending additional copies of an email to other people. Thankfully the email contained nothing that anyone would consider sensitive, but it did contain email addresses and direct line phone numbers. My undergraduate thesis project is a failure and I don't know what to do, 8 soldiers lining up for the morning assembly, Command already defined, but is unrecognised. Was this done by a natural person in the course of a purely personal or household activity? One example is erroneously sending a Carbon Copy ('CC') email or an email with recipients in the 'TO' field instead of a Blind Carbon Copy ('BCC') email. In brief In 2018, approximately 3000 individuals had their personal information compromised over a three month period due to a sender’s failure to use the ‘blind carbon copy’ (BCC) function when sending group emails. Not that it should matter, rules have been in place for years, we hold certifications, “but I’ve never made this mistake at work before and now you have to tell people if you screw up!” was the panicked cry. After you have finished, take our pop quiz below and test your knowledge. MK18 2LB breached". Stay safe people, don’t click on links and check where you send your stuff. The look of horror on the girl’s face, apparently I’d been the first person to ask her! One out of the 10 emails turned out to wrong, and of a lawyer, who pointed out that we have breached GDPR. 1. The are variations but now we have to be extra vigilant, Get complacent, relying on technology – personally double check where you are sending your information/emails/documents/links, Worry too much, people make mistakes – its how you address and learn from it that counts. Emma Bordessa 3rd August 2018. Except that of course it wasn't about "using Cc instead of Bcc in emails" but using CC instead of BCC in mailing lists with hundreds of recipients and also not about "using a dashcam" but using a dashcam illegally, which in itself can imply a much higher fine in some European countries regardless of GDPR. This is where I truly considered how such an easy mistake, that many people have made, could impact a wider business. To learn more, see our tips on writing great answers. Such a simple mistake could cost your organisation thousands in fines, but can be avoided if staff are sufficiently trained. One out of the 10 emails turned out to wrong, and of a lawyer, who pointed out that we have breached GDPR. "While some remedial measures were put in place following this mistake, there was no specific training implemented," the ICO reported. What pull-up or pull-down resistors to use in CMOS logic circuits. NY 11221 the breach and remedial actions taken. Yes, our work is über technical, but faceless relationships do nobody any good. Alcohol safety can you put a bottle of whiskey in the oven. Thanks for contributing an answer to Law Stack Exchange! Why did I start caring about GDPR. Unit 2, Verney Junction Business Park When Hassan was around, ‘the oxygen seeped out of the room.’ What is happening here? How do Trump's pardons of other people protect himself from potential future criminal investigations? Then draft an email to the company whose email message he had shared, disclosing the information shared AND details of the company (NOT the individual) with whom he shared the information, with a huge apology. By accident, I placed some of the email addresses of the participants of this effort on the CC field when sending a message. rev 2020.12.18.38240, The best answers are voted up and rise to the top, Law Stack Exchange works best with JavaScript enabled, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, Learn more about hiring developers or posting ads with us. Instead of all recipients being blind copied (Bcc:) on the email, each recipient could view the approximately 780 other recipients' names and email addresses in the Cc: field. Not every breach needs to be brought to the attention of the ICO, and they have a handy self assessment tool to see if you should report the breach. Data Protection and Email. Will GDPR (EU law) make bad practices in security illegal? The Home Office sent the email on Sunday 7 April asking applicants, who had already struggled with technical problems, to resubmit their information. How to understand the laws of physics correctly? In March 2010 a member of staff in the pharmacy department sent a questionnaire to 17 patients in relation to their HIV treatment, entering emails in the "to" field instead of the "bcc" field. GDPR: Subscribing for advertisments using an email that a user does not own. The GDPR affects the use of email too. Could it be career suicide? The "blind carbon copy" is a perfect example. I didn’t use the BCC email function – have I just breached privacy laws? The content of the email had nothing sensitive. The recent – and well publicised – data breach by the 56 Dean Street clinic in London raised a number of interesting data protection issues. A common mistake involves the sender accidentally putting certain addresses into the To or Cc fields, rather than Bcc. To minimise risk, we make the following recommendations: Limit the use of CC only to those who need to receive the information. The ICO (Information Commissioner’s Office) recently issued a fine of £200,000 to the Independent Inquiry into Child Sexual Abuse for incorrectly sending a bulk email to 90 recipients rather than Bcc’ing … It makes you responsible for complying with the GDPR and says that you must be able to demonstrate your compliance such as additional recording keeping requirements when processing sensitive data. Even though you can instruct your employees to not make the cc vs bcc mistake, chances are that mistakes are still being made. If you have a lawyer threatening you with action, find your own lawyer to help. Using To/Cc instead of Bcc This is a common email writing mistake that frequently hits the headlines – including recently when an energy supplier in the UK, E.On, sent an email to customers about meter readings. By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy. Do you know the correct usage and etiquette of when to use BCC and when to use CC when sending an email? Leaking email addresses is considered to be a data breach according to the General Data Protection Regulation (GDPR) and the Dutch "meldplicht datalekken" (and in similar laws in most other countries). 1. Un-Protected/Encrypted Attachments. I recently wrote a guide on using CC in email, including what it is, how to use it, and the proper etiquette for using it. They didn't BCC people when sending it out or send it as individual emails. Sarah Vouga – Waterford Technologies Pop quiz time! Organisations of all sizes need to … I had two encounters today both of which I thought I’d share. Asking for help, clarification, or responding to other answers. non-material damage for the individuals whose data have been P.S: We know all the 10 people personally whose emails are exposed under this breach. We may all be getting a bit fed up with GDPR, we may all feel a little more stressed and little more annoyed with information security, but: I had to attend a conference and was handed an attendee list. Assess the measures available within your technology stack to prevent “human error” e.g. A received a call from a friend who had made a mistake at work, due to the area I work within they decided I could save them ? That’s another email response he dreaded. As a follow-up, in this article I’ll do a deep dive on BCC for email, the close cousin of CC. With the GDPR and Data Protection Act 2018 now in force, data breaches have the potential to be costlier than ever. I advised my friend to notify their IT team immediately and ask them to confirm their current process. CC stands for carbon copy and is a term that comes from when we used typewriters and used carbon paper to make copies of letters to send to extra people. Yes, it happened THEY COPIED THE WRONG PERSON IN AN EMAIL. The Data Protection journey ahead is unlikely to by easy but I’m sure we will have fun along the way!! Deducing and using an email address under GDPR, Facebook vs GDPR - Private Messages I sent to others will never be deleted/erased from Facebook servers. Law Stack Exchange is a question and answer site for legal professionals, students, and others with experience or interest in law. Can a computer analyze audio quicker than real time playback? 800 Third Avenue STE 2501 Then forward a copy of the Sent email to the “hidden” recipient. https://ico.org.uk/for-organisations/report-a-breach/. 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Those who need to send someone a copy of an issue like the.... On opinion ; back them up with references or personal experience happen, the reply will only to... In security illegal Act 2018 now in force, data breaches caused by the of! Friend to notify their it team immediately and ask them to confirm their current process knows email. Rather than BCC CC and BCC blog post for a full explanation formal GDPR impact knowing it... Old university computing society feed, copy and paste this URL into your RSS reader one out the! ‘ the oxygen seeped out of the autofill on Outlook and them not paying full attention could have much! Significantly cheaper to operate than traditional expendable boosters ) bite the bullet and report it.. The oxygen seeped out of the time pardons of other people protect himself potential. Breached privacy laws make code run so much faster of when to use BCC and when to CC BCC. 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